top of page

Quality Policy

Purpose

Caversham Health is committed to delivering high-quality, safe, and reliable pressure care products that improve patient outcomes and support healthcare providers. Our Quality Management System (QMS) is designed to ensure that our products and services consistently meet customer, statutory, and regulatory requirements, while driving continual improvement across all aspects of our business.

 

Scope

This Quality Policy applies to all Caversham Health operations, including product design, sourcing, distribution, and customer support for our range of pressure care mattresses and cushions.

​

Our Commitments

Customer Focus – We are committed to meeting and exceeding customer expectations for product safety, performance, and reliability.


Compliance – We comply with all applicable regulatory requirements, including MHRA Class I medical device registration, and ensure that our products carry the required CE and UKCA conformity markings.

​

Continual Improvement – We continually improve our QMS, processes, and products based on performance evaluation, customer feedback, and structured management review.

​

Sustainability and Social Value – We support NHS Net Zero targets and have formalised commitments on carbon reduction, ethical sourcing, and tackling modern slavery.

​

Engagement of People – We provide training and awareness for all staff, retained specialists, and suppliers to ensure quality objectives are understood and achieved.

​

Quality Objectives

  1.  Zero non-conformances relating to regulatory compliance.

  2. Maintenance of 100% product conformity on safety and performance standards.

  3. Measurable year-on-year reduction in operational carbon footprint.

  4. Ongoing monitoring of customer returns and complaints to ensure rapid resolution and systemic learning.

​​

Communication

This Quality Policy is:

  • Communicated internally to all staff, retained specialists, and suppliers.

  • Made available to customers and stakeholders (e.g. via tender submissions and on our website).

  • Reviewed annually at management review meetings to ensure ongoing suitability and effectiveness.

​​

Responsibility

The Directors of Caversham Health are accountable for ensuring that this Quality Policy is implemented, maintained, and supported with appropriate resources.



Signed:

Lucy Plunkett, Co-Founder & Director

Ian Plunkett, Co-Founder & Director

Date: September 2025

bottom of page